My contact form is not sending
Check that your email address is correct, your mailbox is active, and SMTP/server mail is enabled. Then open a ticket with the page URL and test email used.
CodeCraft support centre
Need help with your website, app, hosting or project?
Use the client portal for proper ticket tracking, attachments, replies and status updates. For urgent support, use the WhatsApp shortcut.
support.flow
ticket priority.set()
attach screenshot.upload()
reply admin.update()
status resolved.track()
quick help
Common issue guides
These are the common things to check before opening a support ticket.
My website is down
Send the domain name, what error you see, and whether email is also affected. Urgent tickets should include a screenshot and device/browser details.
Business email not working
Include the email account, device, mail app, and exact error. Do not send passwords in a normal ticket message.
I need content changed
Attach the new text/images and tell us exactly which page or section must change. Use one ticket per change group.
Invoice or payment query
Open a ticket from the client portal and choose billing. Include the invoice number and proof of payment if available.
Domain transfer help
Have the domain name, current registrar, expiry date and transfer authorization code ready if available.